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RECALLS

Q: If a product I have is recalled, will I get my money back?
A: Not necessarily. There is no one-size-fits-all remedy for recalled products. The remedy for consumers is described in each recall announcement.
Q: How can I find out which products have been recalled?
A: Here are some easy ways to find out about new product recalls. Check the Canadian Food Inspection Agency website frequently, especially the "Food Recalls and Allergy Alerts" section on www.inspection.gc.ca, where they post new recalls as soon as they are issued.
Q: Suppose I have a product that's been recalled, but I don't hear about the recall until a week, a month, or a year or more later. How long is a recall in effect?
A: There is usually no end date to a product recall. Even if you don't learn of the recall for a year or more, you should follow the guidance in the recall notice the CFIA issues. Call the company at the number given by the CFIA news release announcing the recall. If you are unsuccessful with the company, contact CFIA toll-free hotline (1-800-442 2342) Eastern Time, Monday to Friday. Or send an e-mail to cfiamaster@inspection.gc.ca