Call us Monday to Friday from 8am to 4pm.

QUALITY & SAFETY

PRODEX PROMISE

We stock only the highest quality and certified products available. We pride ourselves in offering the best products for you. With over 40 years experience in food service, the Prodex Personal Shoppers are trained to hand-select the best products for your order. If you're not 100% satisfied with your order, please call our Prodex office within 24 hours of receiving your delivery at 1.888.227.4160 Monday to Friday, during regular business hours.

SATISFACTION GUARANTEED

You can order with total confidence because we have a 100% Satisfaction Guarantee. Your order is selected from the highest quality produce. If for any reason you are not satisfied with an item you receive, we will credit your account for the value of the item.

Prodex requires that requests for a credit be made to Customer Response within 24 hours of the date on which the item was delivered.

Please send us an email to info@prodexfresh.ca about any issues

HOW FRESH?

"Organic" refers to how the food has been grown and processed. Organically grown foods are grown without synthetic pesticides, herbicides and fertilizers. Instead, common practices used in organic farming and food production include the use of natural fertilizers and composts; crop rotation for building healthy soil; pest and weed control using naturally occurring toxins, predator insects, and hand cultivation. Organic farming is time-consuming and often more costly than the non-organic methods but it provides the highest quality foods without the risk to public health or to the environment. Organic food tastes better than their non-organic counterparts since well-balanced soils grow stronger, healthier plants that taste better. Current research concludes that organically grown products contain more nutrients as well. Organic farming respects the balance of nature, reduces health risks, conserves water resources and builds back the soil. It works in harmony with nature providing quality food choices and preserving our natural resources for the next generation.

PRODUCT QUALITY

Every order is handpicked by our trained Prodex Personal Shoppers, selecting the right

products and the freshest produce available. They are trained to use their senses: sight, touch and smell! And before any order leaves, it's checked by our Quality Control Team for quality and accuracy. All products are stored at just the right temperature from our distribution center to your front door. Your order will receive white-glove treatment every step of the way. If you're not 100% satisfied with your order, please call our Prodex office at 1.888.227.4160 Monday to Friday, during regular business hours.

APPROVED VENDORS

Every day, our Fresh Produce Buyers go to the Ontario Food Terminal (OFT). The Ontario Food Terminal is the largest wholesale fruit and produce distribution center in Canada and ranks in the top five by volume wholesale fruit and produce distribution centers in North America. Everyday our buyers consult with hundreds of local farmers and national growers, sourcing the freshest produce, to then deliver to your front door.

PRODUCT SHELF LIFE

Freshness is as important to us, as it is to you and Prodex is committed to delivering you with every product within acceptable expiry dates.

FOOD SAFETY POLICY

At Prodex we strive for the highest possible level of food safety. As a company we will meet our obligations to provide safe and legal products, uphold, and commit to regulatory compliance with CFIA and HACCP.

ABOUT CFIA

Food safety is top priority for the Canadian Food Inspection Agency (CFIA). The CFIA, along with many federal, provincial and municipal organizations, are working to improve the overall health of Canadians. The CFIA develops and delivers programs and services designed to protect Canadians from preventable food safety hazards, to ensure that food safety emergencies are effectively managed and that the public is aware of food safety.

The key acts and regulations CFIA enforce are the Canada Agricultural Products Act, the Consumer Packaging and Labeling Act and the Food and Drugs Act.

ABOUT HACCP

Hazard Analysis Critical Control Point (HACCP) is an internationally recognized means of assuring food safety from harvest to consumption. HACCP has become the market standard for food safety worldwide. Food manufacturers and private label retailers are insisting that their suppliers and co-packers implement HACCP in their own facilities.

The Food Safety Enhancement Program (FSEP) is the CFIA’s approach to encourage and support the development, implementation and maintenance of HACCP systems in all federally registered establishments.