Call us Monday to Friday from 8am to 4pm at 416-745-4411.



By clicking the “Finance Application” at the bottom of the home page, you will have access to Prodex Credit application. You can either fill in the application on the screen or you can print out the application and fill it out by hand. The Credit application can be saved as a pdf. File and can be emailed to The application can also be faxed to 416.745.4564. Once we receive the application it will take at least 5 business days to process your application. Once your application is processed, a Prodex Customer Service Representative will contact you to discuss the outcome of the application.


Please, check our Privacy Policy section for more detail on retention and safeguarding your personal and credit card information.


Prodex hereby expressly disclaims all warranties either expressed or implied, including

without limitation, any warranty or merchantability or fitness for a particular purpose. This disclaimer by Prodex in no way affects the terms of warranty if any.


You agree to this User Agreement, and all of its terms and conditions, by visiting, browsing, shopping, accessing or otherwise using the Site. These terms and conditions are subject to change without prior notice at any time, at the sole discretion of Prodex. By visiting, browsing, shopping, accessing or otherwise using the Site after a change has been posted to the Site, the Customer accepts that change. Customers should check this User Agreement and the Privacy Agreement frequently.


The copyright in all material provided on this Site is held by Healthy Planet or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Healthy Planet or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this Site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded or printed materials. You also may not, without Healthy Planet's prior written permission, "mirror" any material contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. All trademarks and registered trademarks are the sole property of their respective owners. Photographs courtesy of respective manufacturers.


Under no circumstances, including, but not limited to, negligence, shall Prodex be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use of the, or the inability to use, the materials on this site, even if Prodex or a Prodex authorized representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof. Some provinces do not allow exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Please review our Privacy Notice, which also governs your visit to this Site. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use the Site only with a parent or guardian. Prodex reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

We respect your privacy. Prodex does not sell or distribute customer contact information unless otherwise required as a matter of law.

Your privacy is important to Prodex. We want to make you feel comfortable and secure shopping in our store. This privacy policy explains the types of information we gather, how it is protected, what we do with it and how you can correct or change information. By shopping at, you are accepting the practices described in this Privacy Policy.


When you register with Prodex, you provide us with your name, billing and delivery addresses, e-mail address, telephone number, credit card account number and expiration date and bank account information ("Customer Registration Data"). You select a username and password allowing you access to the Prodex Service. Your password should be kept strictly confidential to prevent unauthorized use. While using the Prodex Service, you may give us special shopping and delivery instructions, which we store and use to pick and deliver your order to your specifications.

Prodex also receives and stores certain types of information whenever you interact with us through the use of "cookies." Cookies are identifiers transferred to your computer's hard drive through your Web browser which enable our systems to recognize your browser and to provide you with certain shopping features. These "cookies" allow us to give you customized and personalized service and helps us identify ways to improve your shopping experience. Cookies are also used to help us track responses to messages sent on behalf of our advertisers so that Prodex may aggregate such information and report results to them. The "help" portion of the toolbar on most browsers will tell you how to reject or disable cookies or receive notice when a new cookie appears. If you choose to reject or disable cookies, you will be unable to use those Prodex Services that require the use of such cookies.


Prodex uses your information to provide the Prodex Service and to enhance and personalize your shopping experience. Prodex does not sell personal information about individual customers (such as name, address, e-mail address, credit card information) to third parties, sell or rent lists of customers or use information about individual customers except to provide the Prodex Service or as described below.


Aggregated Information. Prodex may use aggregated information regarding its customers and usage of the Prodex Service (such as customer demographics and traffic patterns) and disclose such aggregated information to advertisers, partners and others for various purposes.


Third Party Service Providers. Prodex may employ other companies and individuals to perform certain functions such as delivering packages, processing credit card payments and analyzing data. They may have access to personal information to perform their functions.


Sale of Business. Prodex may transfer Customer Registration Data and other personal information in connection with the sale of Prodex or the sale or transfer of its business operations in your geographic area to a third party provider of grocery ordering or delivery services who agrees to be bound by this Privacy Policy until you consent that such information will be governed by the policies and terms of such third party provider.


Enforcement of Agreement or Compliance with Law. Prodex may use or disclose personal information when Prodex believes it is appropriate to enforce this Agreement, to protect the rights, property or safety of Prodex or its users or to comply with the law.


You may at any time review and change your personal information stored by by accessing the My Account page at or by contacting Prodex Customer Care at 1-888-227-4160. You may also request that Prodex permanently remove all personal information stored by Prodex at any time by delivering notice requesting such removal in the manner provided in the Prodex Customer Agreement. Upon such request, Prodex will remove all such information and will not thereafter use personally identifiable information about you in any way. Such request will automatically terminate your Prodex Service.


We use industry-standard SSL encryption when transferring and receiving customer data exchanged through our site server. All other transfer is conducted through a secure phone line.


No! We respect your privacy, so we do not well or distribute customer information unless otherwise required by matter of law.


If you disagree with any of the terms and conditions of this User Agreement, refrain from visiting, browsing, shopping, accessing or otherwise using this Site.


Every purchase at Prodex is secure, and signing in is all it takes to get started. The security features are automatic. Once you've clicked the Sign-In button, your browser looks for a digital certificate to confirm that it is communicating with Prodex once a positive ID is made, your order continues. We use VeriSign software to enable the use of digital certificates. You can click on the VeriSign logo to verify that is a VeriSign secure site. For your security, the verification process happens in the background every time you place an order on our site.

The Checkout and Confirmation areas of Prodex are secured using SSL encryption. This ensures that your credit card number and personal data are never sent over the Internet unencrypted. Once we receive your credit card information, it is immediately stored in its encrypted form securely in the Prodex data center. Once it is encrypted, no one except the credit card authorization company can decrypt it. Your credit card number is never displayed on our site, only the last four digits will ever be shown. Also your personal data (such as your address, e-mail and billing information) are stored in a secure server within the Prodex data center. Only those with proper authorization can view this data.

Please Note: some browsers give you a warning when you go from a secure area to a regular area.

You can update or change your credit card information online using our secure form.

1. Select the “My Account” link located at the top right hand corner of the home page.

2. Select “Change your credit card”.

3. Enter your updated credit card information.

6. Click OK.

If you prefer to change the information over the phone, please call our Prodex office at 1.888.227.4160 (Monday to Friday business hours).